Requested White Paper
The Process Approach: Adding Business Value and Minimizing Risks
Management systems are sometimes misunderstood as nothing more than a heavy administrative burden providing limited business benefit. Many organizations with management systems in place have not effectively defined the processes, and have not put the required measurements in place. Perhaps it is because they think "ISO 9001 is separate from how we run the business," and limit their management system to simple checklists and work instructions. By maintaining these beliefs, organizations are missing out on significant opportunity. Increasingly, customers and stakeholders are not satisfied with basic compliance – they are looking for less reliance on procedures, and more focus on risk management.
The process approach to auditing means shifting focus away from basic compliance to embrace an "improvement" mindset. When activities and related resources are managed as a process, the desired results can be achieved more efficiently.
